Terms and conditions


The terms and conditions below apply to all coaching and mentoring services provided by Transitions Coaching to any individual or organisation (“the client”) and constitute the contract for the service to be provided by Transitions Coaching for the client. The term ‘coaching’ as used here covers life coaching, personal coaching, youth coaching, young adult coaching, family coaching and career coaching  for clients and where applicable includes mentoring or supervision services provided for clients, coaches or others.

Coaching is not psychological counselling or any type of therapy, and should not be construed as such.

In return for the fees payable by the client (or by a third party on their behalf), Transitions Coaching agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

The date that the Initial Consultation takes place shall be deemed to be the start date for the service. Participation by any individual in the Initial Consultation constitutes acceptance of these terms and conditions. The client will be required to sign a mutual contract with Transitions Coaching at the commencement of coaching.

Responsibility & Commitment

Transitions Coaching will seek to enable the client to set and achieve goals that will help to bring about desired outcomes for the client. The client has sole responsibility for any decisions they may make following coaching with Transitions Coaching.  Transitions Coaching accepts no liability for the client’s actions. Transitions Coaching has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or to achieve their desired outcomes or goals.

The client will be required to complete a ‘Commitment to Coaching’ contract at the commencement of coaching; the client will be asked if they are ready to take action to make the necessary changes.


Personal information or business information supplied to Transitions Coaching by the client in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law.

Transitions Coaching  and the client will be required to sign a confidentiality agreement at commencement of coaching.  Transitions Coaching will respect the client’s privacy and seek written permission before disclosing they are a client.

Transitions Coaching  requires that the client provide an emergency contact name and telephone number, to be used only in the event of an emergency, such as sudden illness or accident.

All documentation and information relating to the client will be held according to the Data Protection Act 2018, except as permitted by the client in writing or as required by law.

Clarity & Style

Transitions Coaching will discuss with the client their preferred style of coaching.  The client has the right to talk openly and candidly with their coach, and the client is encouraged to discuss any concerns they have with Transitions Coaching on any area of the coaching process.  Transitions Coaching welcomes transparency and honesty.

Feedback about the service is welcomed and can be given during a coaching session or by writing to Transitions Coaching, PO Box 277, Thetford, IP25 6WX or emailing helen@transitions-coaching.com

Transitions Coaching is continually striving to ensure the standard of service it provides to its clients remains outstanding.  At the end of the coaching process, or series of coaching sessions, the client may be asked to complete a feedback form.

Coaching Procedure

The coaching schedule will be arranged between Transitions Coaching and the client and can be booked up to 3 months in advance.  Transitions Coaching will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements and reciprocal agreement of need. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.

The number of coaching session will be agreed during the Initial Consultation between Transitions Coaching and the client, and confirmed by Transitions Coaching by email. Where no specific number is agreed, sessions will be provided on a session by session basis. Due to the nature of coaching, the initial term usually recommended is three.  Full payment for the Initial Consultation is payable on booking and the subsequent payments for coaching sessions payable before or at the start of the sessions period. Additional sessions can be booked thereafter.

The length of the Initial Consultation is 90 minutes. The length of each session thereafter is usually 1 hour but can be agreed between Transitions Coaching and the client at the commencement of the session.

Initial Consultation and Coaching will take place between the client and the coach face-to-face (venue by mutual agreement), via Skype (client calls coach), or by telephone (client calls coach).  Face-to-face coaching will take place in the consultation room, located in Aylesbury, of Transitions Coaching or at a mutually agreed venue. Where coaching takes place at a mutually agreed venue the client will be liable for any costs, including travel, incurred by Transitions Coaching at that time. Unless otherwise agreed, the client is responsible for telephoning Transitions Coaching at agreed times.

Transitions Coaching may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these tasks, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired personal or career outcomes. Where possible, clients are requested to submit any information requested by Transitions Coaching  relating to assignments at least 24 hours before the coaching session when they are to be discussed. Transitions Coaching will provide feedback on completed assignments during coaching sessions.

The client may contact Transitions Coaching by phone or email between sessions to share a success or seek clarification on a coaching issue.  Support between sessions is seen by Transitions Coaching as a necessary part of the coaching process. Transitions Coaching will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge, and no such charges will be imposed without the client’s agreement.

Cancellation & Rearranging Sessions

If the client needs to rearrange a coaching session, they should provide at least 48 hours’ notice. No refunds will be given to clients for unused coaching sessions unless 48 hours’ notice has been given. In exceptional circumstances Transitions Coaching may need to rearrange a coaching session; in these circumstances Transitions Coaching will use reasonable endeavours to provide a mutually satisfactory alternative appointment the client.

Where a client pays for a session, or sessions, in advance they must have the coaching session(s) that they have paid for within 6 months of the payment, or their fee is forfeited.

The client may terminate their coaching contract at any time in writing.  Any monies owed at the time of cancellation will become due immediately. Refunds on payments made against future sessions will be at the discretion of Transitions Coaching.

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, Transitions Coaching can decide to terminate the service to the client early or refuse or be able to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Transitions Coaching where practicable, and will be refunded any advance payments made for coaching sessions not yet provided.

There may be occasions when Transitions Coaching may recommend to the client that they seek an alternative service more suited to their current needs.  In this event Transitions Coaching will fully discuss the reasons for the recommendation with the client. It is the client’s sole responsibility to decide whether to follow the recommendation and Transitions Coaching does not accept any liability for the outcome of any decisions the client choses to make.

Transitions Coaching

Emotional Empowerment and Emotional Resilience Coaching

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